Refund Policy

A legal disclaimer

Physical Goods – Full Price and Sale Items

If you are not entirely satisfied with your purchase, you may return any eligible item within 30 days of delivery for a refund.
To qualify, your product must be new, unused, and in its original condition, including all tags, packaging, and accessories.

Refunds will be issued to the original payment method once we receive and inspect the returned item.

Collectible & Sealed Products

Due to the collectible and limited nature of many of our products, sealed Pokémon TCG and similar collectible items cannot be returned or refunded once delivered successfully.

This includes (but is not limited to):

Trading card booster boxes and packs
Sealed tins, decks, or bundles
Collector’s boxes, premium editions, or special releases
Any other sealed or shrink-wrapped items

Once an item has left our possession and been confirmed as delivered safely, it is considered sold and final — even if the seal has not been opened.
This policy helps prevent the handling or resealing of collectible products, ensuring authenticity and fairness for all customers.

Digital Content

If you purchase digital content (such as downloadable or streaming products), the following applies:

You may cancel within 14 days of purchase if you have not yet begun downloading or streaming the content.
Once you start downloading or streaming, or where you waive your right to cancel during checkout, refunds are no longer available unless the content is faulty.

Items That Cannot Be Returned

In addition to sealed collectibles and digital content, we cannot accept returns for:

Personalised or custom products
Opened software (such as boxed games or apps)
Products returned in a used or altered condition

If a product is used or handled beyond what would be reasonable in a physical store (for example, opening a sealed booster pack), deductions may be made from your refund to reflect any loss in value.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at info@monarchcards.co.uk.

Please include the following in your message:

Your order number
Photos of the product and packaging showing the issue

We’ll review your claim and, if applicable, arrange a replacement or partial refund at our discretion.

Preorders and Cancellations

Preorders can be cancelled before dispatch unless stated otherwise on the product page.
Once dispatched, all preorder sales are final and cannot be refunded or returned unless the item arrives damaged or incorrect.

Lost or Missing Orders

If your order is lost in transit, please contact us promptly.
We will liaise with the courier to locate your parcel or arrange a replacement or refund once non-delivery is confirmed.

Returns Process

To initiate a return for eligible items:

Visit your account’s Order History, or contact us via info@monarchcards.co.uk.
Follow the return instructions provided.
If a prepaid return label is issued, use it to send the product back.
If you use another courier, you’ll be responsible for return shipping costs.

We recommend using a tracked shipping service, as refunds can only be processed once the item is received and verified.
Refunds are typically processed within 14 days of receiving the returned item.

Contact Us

If you have any questions about our returns policy, please contact:
📧 info@monarchcards.co.uk
🌐 www.monarchcards.co.uk