Shipping Policy

A legal disclaimer

Order Processing Times

All orders are processed within 1–3 business days (Monday to Friday, excluding bank holidays).
During busy periods, product launches, or preorder releases, processing times may be slightly extended.

You’ll receive an email confirmation when your order is dispatched, including tracking information (where applicable).

Shipping Rates and Delivery Times

We currently ship orders within the United Kingdom using trusted couriers such as Royal Mail and Parcelforce.

Estimated delivery times:

Standard Shipping: 2–5 business days after dispatch
Tracked Shipping: 1–3 business days after dispatch
Next-Day Delivery: Available on select items (order cutoff times apply)

Shipping rates are automatically calculated at checkout based on order weight, delivery service, and location.

Preorders

Preorder items will ship on or shortly after the official release date, as stated in the product description.

If your order contains both in-stock and preorder items, we may:

Hold the order and ship everything together once the preorder item releases, or
Ship in-stock items separately upon request (additional postage fees may apply).

Please note:

Preorders cannot be cancelled after dispatch.
Release dates are set by the manufacturer and may change without notice.

Shipping Confirmation and Tracking

Once your order has shipped, you’ll receive an email containing your tracking number (if applicable).
Please allow up to 24 hours for tracking information to update once the courier collects your parcel.

Delivery Issues and Delays

We are not responsible for delays caused by:

Courier service disruptions
Weather conditions
Incorrect or incomplete delivery information provided at checkout

If your delivery is significantly delayed or appears lost, please contact us at info@monarchcards.co.uk.
We will liaise with the courier and, once confirmed as undelivered, arrange a replacement or refund.

Lost or Missing Orders

If your order is marked as delivered but you did not receive it, please check:

Safe delivery spots (porch, shed, neighbour, etc.)
Whether someone else at your address accepted the parcel

If you still can’t locate your order, please contact us within 48 hours of the marked delivery date.
We will open an investigation with the courier. Please note that this process can take up to 10 working days.

Damaged Parcels

If your order arrives damaged, please email info@monarchcards.co.uk within 48 hours with:

Your order number
Photos of the packaging and damaged item(s)

We will review your claim and offer a replacement, partial refund, or store credit at our discretion.

International Shipping

At this time, Monarch Cards primarily ships within the UK.
International shipping may be available in the future — please contact info@monarchcards.co.uk for inquiries.

Contact Us

If you have any questions about your order or delivery, please reach out to:
📧 info@monarchcards.co.uk
🌐 www.monarchcards.co.uk