Privacy Policy

A legal disclaimer

Introduction

At Monarch Cards, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.monarchcards.co.uk, make a purchase, or interact with us.

By using our site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect and process personal information necessary to provide our products and services effectively.
This may include:

Personal details: name, email address, phone number, billing and shipping addresses.
Order information: products purchased, payment details, and transaction history.
Account data: username, password, and preferences (if you create an account).
Technical data: IP address, browser type, device information, and site usage statistics.
Cookies and analytics data: for improving site performance, tracking visits, and understanding customer interests.

We never sell your personal data to third parties.

How We Use Your Information

We use your information to:

Process and fulfil orders and payments.
Communicate order updates, delivery information, and customer support responses.
Improve our website, product selection, and user experience.
Send marketing emails or newsletters (only if you have opted in).
Comply with legal obligations such as tax reporting or fraud prevention.

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience.

Cookies allow us to:

Remember your preferences and shopping cart items.
Track website traffic and performance using tools like Google Analytics.
Deliver a more personalised shopping experience.

You can manage or disable cookies through your browser settings, though some features may not function properly if disabled.

Payment Security

We do not store or process your full payment details directly.
All online transactions are handled securely through trusted third-party payment processors such as Stripe, PayPal, and Wix Payments, which use SSL encryption and comply with PCI-DSS standards.

Data Storage and Retention

Your data is securely stored on encrypted servers.
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy — such as completing transactions, handling support issues, or complying with legal obligations.

Sharing Your Data

We may share limited data with trusted third parties who help us run our business — for example:

Payment providers (to process your purchases)
Delivery couriers (to ship your orders)
Analytics or email providers (to improve site performance or send order updates)

All partners are required to handle your data safely and in compliance with data protection regulations.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (where legally permissible).
Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@monarchcards.co.uk.

Marketing Preferences

If you sign up for marketing emails, you can opt out at any time by clicking “Unsubscribe” in our emails or contacting us directly.
We will never send spam or share your contact details for marketing without your consent.

Third-Party Links

Our website may include links to third-party websites (such as product partners or social media).
We are not responsible for the content, privacy policies, or practices of any third-party sites.

Changes to This Policy

We may update this Privacy & Data Policy from time to time.
The latest version will always be available on this page and will indicate the last updated date at the top.

Contact Us

If you have any questions or concerns about your privacy, please contact:
📧 info@monarchcards.co.uk
🌐 www.monarchcards.co.uk